What to Do if Apps Are Not Downloaded From the App Store
Apps Tech

What to Do if Apps Are Not Downloaded From the App Store

Synopsis of

  • Method 1: Reconnecting to Internet
  • Method 2: Stopping and restoring the download
  • Method 3: Refreshing the page in the App Store
  • Method 4: Turning Airplane Mode On or Off
  • Method 5: Checking the startup settings
  • Method 6: Running Parallel Download
  • Method 7: Setting the Date and Time
  • Method 8: Reinstalling the App
  • Method 9: Reauthenticating to Apple ID
  • Method 10: Resetting Settings

Make sure you have the latest version of iOS installed on your iPhone. If an update is available for the system, download and install it.

Check that the Internet is working properly, especially the Wi-Fi. If there are problems, use our troubleshooting guide to resolve them.

Check the status of Apple’s servers. It is possible that the App Store or related services are currently experiencing a glitch that is causing the problem in question. To do this, simply follow the link below and assess the status – if it’s available (the circle next to the name is green), then there are no problems.
Apple system status check page


All further actions should be performed strictly in the order we presented, method by method, after each checking if there is a problem until it is fixed.

Method 1: Reconnecting to Internet

By default, iOS prohibits installing and updating programs over the cellular network if the data size exceeds 200 MB. In version 13 of the operating system, this restriction can be easily disabled, but it is still better to use a stable Wi-Fi. Moreover, if the problem in question occurs when connecting to a particular wireless network, it may be the cause, and therefore it is worth trying to connect to another one, at least if such a possibility is available. It is also useful to simply turn off and then turn on the Internet on the device again.

If connecting to another Wi-Fi is not possible, it is worth trying to install an update via the mobile network, which is fairly easy to do in iOS 13 and newer versions, but is available in the earlier ones, although it is noticeably more difficult. How to do it is described in a separate article on our site.

Method 2: Stopping and restoring the download

The next thing to do to fix the problem of downloading an app is to pause this process and then restore it again. To do this, go to the iOS home screen, find the shortcut to the app you are downloading or updating (it will show a circular indicator filling in), tap it once and then a second time. There is a good chance that the re-initiated procedure will complete successfully.

Method 3: Refreshing the page in the App Store

It is possible that the cause of the problem with downloading the app is not the app itself and not the stability and/or quality of your Internet connection, but the App Store, which may have simply hung up. You can bring it back to life as follows:
Launch the app store built into iOS.
Tap one of its tabs – “Today” or “Apps” – 10 times. With each tap, a circular data exchange indicator should appear in the status bar.
Refresh the App Store page to fix the problem with downloading an app on your iPhone
Exit App Store and retry the steps from the previous method, that is, pause and then re-initiate the problem app download.

Method 4: Enabling and disabling air mode

Air mode, which completely deactivates all the network modules of the mobile device, can be used as a kind of shake, which may be enough to solve the problem voiced in the title of the article.

Invoke the control point by swiping upwards (on an iPhone with the “Home” button) or downwards (without the button) across the screen.
Calling the control to restore a problem application to boot on your iPhone

Tap the button responsible for turning on air mode.
Turning on air mode to restore the download of a problematic application on iPhone

Wait for at least 15 seconds and then disable flight mode.
Disabling Airplane Mode to Restore Downloading Problematic App on iPhone

Method 5: Check autoloading settings

By default, Apple’s mobile OS has the function of automatically downloading program updates, but for one reason or another it may have been disabled or, less likely, it may have malfunctioned. Therefore, it is not unreasonable to check its status and, even if everything is okay, forcibly turn it off, restart your smartphone, and then turn it on again.

Next, if you have more than one iOS/iPadOS device and use the same Apple ID on them, do the following:

Get a device that currently has no problems downloading and/or updating apps from the App Store. Install the “problematic” app on it, making sure to successfully complete the procedure.
Installing the problem application on another iPhon

On the same device, open “Settings”, tap on the section with your Apple ID account, select “iTunes Store and App Store”, then move the switch opposite the “Programs” item located in the “Automatic Downloads” block to the active position.
To enable automatic downloading of apps on another iPhone
Optionally activate “Software Update” if it has not been done previously.
Install another app or game.
Now take the first device again – the one on which the app from App Store could not load. It is likely that the problem will be solved, but if it does not happen, follow the recommendations from the second method again and move on to the next one.

Method 6: Start a parallel boot

Another possible method of “stimulating” downloads is to run a parallel process – installing another app or game. This approach can somewhat be called an alternative to the previous solution for those users who do not have a second i-device. Just go to the App Store and try to install any arbitrary program – it is quite possible that after completing this procedure the problematic download will be restored and completed.

Method 7: Setting the date and time

For many iOS components to work, especially those related to networking and data exchange, it’s extremely important that the Apple device has the correct date and time settings, which, under ideal circumstances, should be determined automatically. To check if this is the case and, if necessary, correct the problem, see the article in the link below – follow the recommendations in the “Method 1: Automatic Detection” part of the article.

Method 8: Reinstalling the app

If the problem is still unresolved at this point, the app that won’t load from the App Store should first be uninstalled (if it was an update) or uninstalled (if it was a first-time download) – easiest to do, via the context menu, triggered by a long press on the shortcut on the home screen – and then reinstalled.

Method 9: Re-authorize with your Apple ID

The last non-radical measure to take in dealing with the problem at hand is to log out and re-log in to your Apple ID account in the App Store. To do this:

Launch the app store and, while in any of its first three tabs, tap on your own avatar.

Scroll down to the bottom of the menu that opens and select “Sign out,” then confirm your intentions.

Restart your smartphone, start App Store again and log in to your Apple ID account – to do this, click on the profile icon and enter your username and password.

Try to reinstall/update the problematic app or game. If this time, too, the procedure is not successful, you’ll have to resort to the last possible and far from the most pleasant solution.

Method 10: Reset Settings

Very rarely, but it still happens that none of the methods described above can not restore the normal functionality of the App Store and “force” it to download applications again. The only solution in this case is to reset the settings – first the network and then, if the problem persists, the entire operating system. 


Before proceeding with such a drastic procedure as a reset, be sure to back up your data. The following instructions will help you do this.

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